Returns & Refunds

Last updated: October 9, 2026

This page summarizes the returns and refund provisions in our Terms & Conditions. Applicable consumer rights are not excluded or limited by this summary.

Physical, custom-made products

Under our existing store terms, physical products are custom-made, handcrafted, or personalized and are final sale for change-of-mind purchases, incorrect selections made by the customer, and minor cosmetic variations associated with handmade items.

Damaged or incorrect orders

If your physical item arrives damaged or you receive the wrong product, our existing terms ask you to notify us within 3 days of delivery. Email info@thegamingtyr4nt.com with your order number, a description of the issue, and photos of the item and packaging.

We review the issue before confirming a remedy. We may ask for the item to be returned before an approved replacement is provided. Contact us for instructions before sending anything back. Nothing here removes remedies required by applicable law.

Digital items and services

Our existing terms provide for refunds when there is an issue with the service we have provided. Change of mind, customer selection errors, or the expectation of instant delivery do not ordinarily qualify under those terms. Game-server problems or updates may interrupt availability; contact us so we can review the situation.

If an item or service is missing, incorrect, or has not been delivered, include your order number and relevant details in your message. We will review the purchase and delivery records against the listing and our existing terms.

Unshipped orders and cancellations

Contact us as soon as possible if you need to request a cancellation. If we cannot ship physical merchandise within the promised time, we will notify you of a revised shipping time and the option to cancel the unshipped order for a refund, as required by applicable law.

How to request help

Email info@thegamingtyr4nt.com or use the Contact page. Include your order number and explain what went wrong. Do not send full payment card details or security codes.